Lead - Information Process & Systems (JD)
Success Champion For Salesforce,
Description
Success Champion will primarily ensure realizing technology enabled business changes to achieve the intended business and system benefits.
Key Responsibilities
· Focus on 3 main areas of IT enabled business change (a) Stakeholder (user community) relationship management (2) Change Management and (3) Skills Management
Stakeholder Management
· Provide Level 1 support to user queries and issues and escalate to Level 2 support for unresolved issues
· Drive adoption of the application through continuous assessment of the usage, dialog with the user community and surveys.
· Conduct periodic audits of the systems and identify potential areas for improvement and gaps in the usage of the system.
· Provide regular updates to the leadership teams on adoption and user issues for collective resolution of issues.
· Recommend and oversee realization of necessary course corrections on the usage of the system.
Change Management
· Assess business impact due to introduction of new or enhanced IT applications
· Plan and execute appropriate change management interventions to effect successful transition of new or enhanced IT and sustained effective usage of the systems
· Participate in the requirements analysis and design of the systems to ensure the systems are aligned to the business direction and designed for the right user experience
Skills Management
· Plan, develop and conduct relevant learning programs related to IT applications and Evaluate learning outcomes
· Source and manage partners for delivery of learning programs
Competencies and Skills
· Strong understanding of business plans and processes of Klay and alignment of systems
· Ability to build and encourage team spirit among the user community and other stakeholders
· Possess excellent verbal and written communication skills
· Ability to assess user aptitude and usage ability and plan interventions appropriately
