About the Role
We are looking for an experienced Parent & Family Counsellor / Psychologist to partner with our centres in creating a deeply supportive, emotionally secure environment for children and families.
This role sits at the intersection of child development, parent experience, and organisational trust—playing a critical role in ensuring smooth transitions, addressing emotional needs, and strengthening long-term parent relationships.
The engagement model is flexible and may be structured as a consultant, retainer, or hybrid role, based on mutual alignment.
What You Will Drive
1. Seamless Settling Experience for New Families
- Lead structured counselling interventions for all new admissions
- Support children and parents through separation anxiety and early transition phases
- Enable parents with the right emotional preparedness and expectations
- Partner with centre teams to ensure a smooth, consistent settling journey
2. Ongoing Parent & Family Support
- Provide counselling support for a range of parent and family needs, including:
- Emotional distress and parenting challenges
- Persistent separation concerns
- Family dynamics impacting the child
- Behavioural concerns observed at home
- Facilitate:
- One-on-one parent sessions
- Family counselling conversations
- Collaborative discussions with centre leadership
3. Support During Sensitive & High-Stakes Situations
- Act as a trusted emotional anchor for families during escalations or sensitive situations
- Guide parents through distress, anxiety, or uncertainty with empathy and professionalism
- Enable centre teams to navigate difficult conversations with confidence
Role Clarity:
This is a supportive, non-investigative role, operating within defined child-safety frameworks and organisational protocols, with strict adherence to confidentiality and ethics.
4. Building Capability Across the Ecosystem
Design and deliver structured, high-impact sessions for:
Centre Teams
- Managing parent emotions and escalations
- Early identification of emotional distress in children
- Counselling-informed communication
- Emotional safety, sensitivity, and boundaries
Parents
- Managing transitions and separation anxiety
- Supporting children’s emotional development
- Parental wellbeing and stress management
- Awareness on child emotional safety
5. Contribution to Organisation-Wide Child Safety Initiatives
- Play an active role in the annual child safety and awareness conference
- Contribute to thought leadership, content, and parent engagement initiatives
- Support the organisation’s larger agenda of building awareness and trust
How You Will Work
- Blend of in-person centre visits and virtual engagement
- Collaboration with centre leadership and regional teams
- Structured availability through official communication platforms
- Travel across centres within assigned regions
Who This Role is For
Qualifications
- Master’s degree in Psychology / Counselling / Clinical Psychology or a related field
Experience
- Strong experience working with parents of infants, toddlers, and preschool-aged children
- Demonstrated expertise in:
- Separation anxiety
- Parent and family counselling
- Early childhood emotional development
What Sets You Apart
- High emotional intelligence and empathy
- Ability to navigate sensitive, high-emotion situations with composure
- Strong communication and facilitation skills
- Experience in designing and delivering workshops or training sessions
- Professional integrity, discretion, and ethical grounding
- Flexibility to operate across multiple centres and formats
Success in This Role Will Be Measured By
- Consistent coverage and effectiveness of settling counselling for new families
- Strong parent feedback and trust indicators
- Meaningful resolution of counselling interventions
- Reduction in repeat escalations
- High-quality training delivery and engagement
- Positive collaboration with centre and regional teams
Engagement & Compensation Structure
The role offers a flexible structure, which may include:
- Fixed Retainer: Covering defined scope such as settling counselling and scheduled engagement
- Variable Component: Linked to:
- Additional counselling sessions
- Training workshops and capability-building sessions
- Participation in organisation-wide initiatives and events
- Support during escalated or high-sensitivity situations
Final structure and terms will be mutually agreed.
Our Commitment
We are deeply committed to creating environments where children feel secure, parents feel heard, and teams feel supported. This role is central to that vision—shaping not just individual experiences, but the overall trust and credibility we build with every family.
